Privacy policy

D Luxury Collection Privacy Policy

1. Introduction

D Luxury Collection (“we,” “us” or “our”) is a boutique travel company that curates private luxury journeys. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect through our website at https://dluxurycollection.com and its sub‑pages (the “Site”), why we collect it and how we use it. The policy also describes your rights and how you can exercise them.

Under privacy laws, you have the right to know what personal information is collected about you and how it is used . We are transparent about our data practices and only collect information that is necessary to provide our services .

2. Information We Collect

2.1 Information You Provide to Us

We collect personal information that you provide when you interact with us, such as when you inquire about a journey, subscribe to updates or complete a contact form. This may include:

• Name – so we know who you are and can personalize communications.

• Email address – to respond to inquiries and send travel updates or marketing emails if you opt in.

• Phone number – to speak with you about your travel plans, where provided.

• Message content – any text you include when submitting a form or sending an inquiry.

Our site does not offer online bookings or accept payment details. We therefore do not collect credit card numbers or billing information.

2.2 Information Collected Automatically

When you visit our Site, certain technical information is collected automatically by your browser or device. This may include:

• IP address and device identifiers – used to provide and secure the Site.

• Browser type and operating system – to optimise the Site for different devices.

• Referring website and page interactions – to understand how visitors navigate our Site.

We collect this information using cookies and similar technologies. Cookies are small files stored on your device that help us remember your preferences and improve our website. You can set your browser to refuse cookies, but some parts of the Site may not function properly.

2.3 Information from Third‑Party Services

We use certain third‑party services to operate our website and engage with visitors. These providers may collect your information on our behalf or independently. Examples include:

• Webflow – hosts our website and stores form submissions.

• Email marketing services – manage our subscriber lists and send newsletters.

• Analytics providers – help us understand visitor behaviour to improve the Site.

• WhatsApp and phone links – if you choose to contact us via messaging or phone, the relevant communications provider will process your message or call.

We only share your information with these service providers to the extent necessary for them to perform services for us. We do not sell your personal information.

2.4 Embedded Content

Our About page may embed third‑party content, such as videos hosted on YouTube. Embedded content behaves in the same way as if you visited the hosting website directly. Those websites may collect data about you, use cookies, embed additional third‑party tracking and monitor your interaction with the embedded content. Please review the privacy policies of any third‑party providers for details on how they handle your data.

3. How We Use Your Information

We use the information we collect for the following purposes:

1. To respond to inquiries – We use the contact details you provide to answer questions, plan trips and otherwise communicate with you.

2. To send marketing communications – With your consent, we send newsletters or promotional messages about our journeys. You may unsubscribe at any time.

3. To operate and improve our Site – We analyse site usage data to enhance performance, ensure security and tailor content.

4. To comply with legal obligations – We may process your information as required by law or regulation.

We only collect and process personal information that is necessary to fulfil these purposes . If we intend to use your information for a new purpose, we will inform you and obtain your consent where required.

4. Legal Basis for Processing (EU Visitors)

If you are located in the European Union, we process your personal information under the following legal bases:

• Consent – when you voluntarily provide information or subscribe to our communications.

• Legitimate interests – to operate our Site, respond to inquiries and promote our services.

• Legal obligations – to comply with applicable laws and regulations.

You have the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

5. Data Sharing and Disclosure

We do not rent or sell your personal information. We may share your information with trusted third parties under confidentiality obligations to perform services on our behalf, such as website hosting, email distribution, analytics and customer support. These providers are authorized to use your personal information only as necessary to provide services to us .

We may also share your information if required by law, to enforce our agreements, or to protect our rights, property or safety.

6. Cookies and Tracking Technologies

Our Site uses cookies to improve your browsing experience, remember your preferences and analyse traffic. We may also use web beacons or pixels in emails to measure engagement. You can control or delete cookies through your browser settings. If you disable cookies, some features of the Site may not function properly.

Some third‑party services we use, such as analytics providers or embedded content, may set additional cookies. Please consult their privacy policies for more information.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, to comply with our legal obligations and to enforce our agreements. For example, we keep form submissions until we have responded to your inquiry, and we keep subscriber data until you unsubscribe or request deletion. We periodically review the data we hold and delete or anonymize it when it is no longer needed.

8. Data Security

We implement administrative, technical and physical safeguards designed to protect your information. These measures include secure hosting, encryption of data in transit, access controls and regular monitoring. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Our service providers may store or process your personal information in countries other than your own. When we transfer data internationally, we take steps to ensure that the data receives an adequate level of protection, such as through standard contractual clauses or other lawful mechanisms.

10. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access – request a copy of the personal data we hold about you.

• Correction – request that we update or correct your information.

• Deletion – request that we delete your information where it is no longer necessary.

• Objection – object to our processing of your information based on our legitimate interests.

• Withdrawal of consent – revoke consent at any time if processing is based on consent.

To exercise your rights, please contact us using the details below. We will respond to your request within a reasonable time, subject to legal requirements.

11. Children’s Privacy

Our Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child, please contact us and we will take steps to delete it.

12. Third‑Party Links and Services

Our Site may contain links to other websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before submitting any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated version on our Site and indicate the effective date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

D Luxury Collection
Email: hello@dluxurycollection.com